Reykjavik Capital City public bus services "Strætó BS" decided to purchase OneComplain comment and complaint system from OneSystems. With OneComplain system the City public bus services can put all comment and complaints regarding the services into improved service model for the company. Improving services for all citizens the use the public transport system and want to send in comments and complaints regarding the services of buses, drivers and schedules for further improvement of services.
• see informations about OneComplain
Main benefit or the system:
- Comments and complaints er put into processing
- Fast,easy and secure processing of comments and complaints
- Happier inner and outer customers
- Better image of the company and service
- Customer loyality
- Lowering cost
- New ideas of services come from the customers
- Easy to define the needs of the customers
- Statistics of registrated data
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