OneSystems

OnePortalCitizen - Citizens Web Portal

OnePortal is a web portal, built on the Microsoft Platform and is an addition to OneRecords case and document management system. OnePortal makes it possible for municipalities to provide better services to their citizens 24 hours a day 7 days a week without adding employees and extra cost to the operation of the municipality. Educational issues represent a big part of expenses for municipalities, but OnePortal makes the service more automated and accessible any time of the day and by doing so, saves cost and increases service level. Most web pages run by municipalities have no interactive information. Information is put to the web, but no possibility of interaction in an official way. OnePortal opens a way for interactive information flow, from the municipality to the citizen and from the citizen to the municipality. G2C. All processes have interactive possibilities, where the citizen can have closer communication to their municipality officials.

With OnePortal the citizen can have more automated service from the municipality. All processes are electronic and service will be faster, more efficient, and less costly for the municipality and its citizen. OnePortal has a profile for all citizens that log into the portal that collects information from the municipality back end systems, such as: official cases, what fees to pay, and their general status of payments to and from the municipality. The citizen has in his profile the status of all his applications and cases in the municipality in real time data.

OnePortal is suitable for all municipalities, companies and official government institutes that want to improve the service to their citizens and make it more automatic and interactive. The system is easy to operate and maintain.

• OnePortal helps the municipalities to get automated services to the citizens.
• OnePortal saves a lot of work and maintenance for the municipalities.
• In OnePortal a lot of different modules to choose from, as MyCases, MyApplications, Citizens democracy, News, Chat, Payment status, Complaints, Endorsements, Polls, and all types of application types and case types.
• In OnePortal it's easy to set up different processes, inner processes and outer processes from the web.
• In OnePortal it's possible to connect many different types of databases and bookkeeping systems such as Oracle, MS SQL, Navision, Informix, IBM DB2, or ERP systems.